I decided to save money and do a 'bundle' package with QWest yesterday! I bundled my phone, internet, tv and cell phone with them!

I received the phone today! (very prompt!) OMG!!!! What happened to the phones? I am only 54 years old.........now that isn't THAT old........BUT....that dang thing is as small as a deck of cards! I told my daughter that hubby and I darn near needed a magnifying glass to find the darn thing!

And then......direct tv called me to 'confirm' my order! Come to find out if i didn't order 4 receivers.......i would only be able to watch 1 channel throughout the house! i told them that i didn't want to watch the same thing! i wanted the option to watch something different! 2 hours later and many reps later.....i think that i have ended up with additional fees!

oh yeah.........then they try to flip the excuses at you! Well now maam, we cannot do that because! That is not our problem, that is their problem! Blah, blah, and more blah!

There are days that i feel like Fred Flintstone! I just know that by the time i get back into society...........they will be flying their automobiles!

I know what u mean. After my husband passed away- I called to get the phones switched to my name. The phone man that came to the house told me he could not do this without my husbands permission I explained the situation and he said sorry lady but I need his permission- and he left. I went round and round with several different reps- finally I got one that understood what I wanted done. The next day - the same wise a.. phone man showed up and he says -ok lady where do you want this phone. I told him turn around and bend over!!!! Well as kathy bates said sometimes being a B... is all a woman has. LOL
Christy

They just don't get it do they?!?

What happened to "customer service"? Are all people suppose to be caregivers AND "outside" the home smart? Geeze! To think that I use to be a smart, intellegent person! I was management in the banking world! What has happened?

Talk about magnifying glass, notice how all the important information and extra fees are in tiny print. Cell phones and the hidden costs scare me…
How about the remote…you need to be a rocket scientist to figure it out! Definitely not people friendly, let alone AD friendly!

yes but! I am not the one diagnosed with Alzheimer's! Hmmm.....maybe I had better go have a check up!

A person has to be a wizard just to figure out what to do next now a days!

All too funny...and true! ( except your check up, Nana! )

<<<<The next day - the same wise a.. phone man showed up and he says -ok lady where do you want this phone. I told him turn around and bend over!!!! Well as kathy bates said sometimes being a B... is all a woman has. LOL>>>

Too funny!! Good for you!!!

A friend of mine sent this to me last year. It still gives me a laugh. Enjoy!


Be sure and cancel your credit cards before you die.........

This is just so priceless....and so easy to see happening, customer service being what it is...


My Aunt died this past January. Citi Bank billed her for February and March for their monthly service charge on her credit card, and then added late fees and interest on the monthly charge...the balance had been $0.00.. now was somewhere around $60.00. I placed the following phone call to CitiBank:

Me: "I am calling to tell you that she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "Maybe, you should turn it over to collections..."

CitiBank: "Since it is 2 months past due, it already has been."

Me: "So, what will they do when they find out she is dead?"

CitiBank: "Either report her account to the frauds division, or report her to the credit bureau...maybe both!"

Me: "Do you think God will be mad at her?"

CitiBank: "excuse me?"

Me: "Did you just get what I was telling you.... the part about her being dead?"

CitiBank: "Sir, you'll have to speak to my supervisor!"

(Supervisor gets on the phone)

Me: "I'm calling to tell you, she died in January."

CitiBank: "The account was never closed and the late fees and charges still apply."

Me: "You mean you want to collect from her estate?"

CitiBank: "... (stammer)" ..... "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given... )

CitiBank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given )

(After they get the fax)

CitiBank: "Our system just isn't setup for death..."

Me: "Oh..."

CitiBank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you could just keep billing her...I suppose...don't really think she will care...."

CitiBank: "Well...the late fees and charges do still apply."

Me: "'Would you like her new billing address?"

CitiBank: "That might help."

Me: "Odessa Memorial Cemetery (address and plot number given. )

CitiBank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet?!"

purl, After a couple of good days, I had a rough evening, after recieving a Christmas Card that was sent to my Daddy by a friend of his in Canada, who of course, didnt know that he has passed. Thank you soooooooo much for the laugh. It was much needed.
Hugs, Dorothy

Thanks for the laugh!